Preparing for Your First Appointment
By choosing City of Hope Orange County, you are in the care of experts who are among the top cancer specialists in the nation. We will do everything possible to deliver the best treatment options and ensure you feel confident about your care.
Below are a few details for your upcoming appointment. Should you have any further questions regarding your new patient appointment, please feel free to contact the City of Hope Orange County Lennar Foundation Cancer Center Monday-Friday from 8:00 am to 5:00 pm at 949-671-4673 (HOPE).
About Your Appointment
City of Hope Orange County Lennar Foundation Cancer Center
1000 FivePoint, Irvine, CA 92618
Tel: 949-671-4673
directions
We are a new medical facility in Irvine's Great Park with new roads. We recommend using Google Maps for navigation to our location.
NOTE: Other mapping apps are NOT up to date.
Enter the City of Hope Orange County Lennar Foundation Cancer Center from Barranca Parkway at Launch. Turn left onto FivePoint and follow the signs to the valet parking or self-park in the structure.
Parking
Complimentary Self-Parking
The center’s parking structure can be accessed by turning onto Launch Road from Barranca Parkway, then turning left onto FivePoint street. Self-parking is available in the structure on your left. The upper level of the parking structure is designated for patients and visitors, along with unrestricted parking within the structure. EV parking is available in the structure on a first come, first serve basis. The parking structure is open Monday-Friday from 8 a.m. – 5 p.m.
Valet Parking
For valet parking, continue to drive toward the main entrance of the building. A valet parking attendant will meet you at your vehicle underneath the covered entrance. It is a standard rate of $4 and $2 for those with an accessible placard.
MyCityofHope Patient Portal
We promise to hold your hand throughout your care and ensure your experience is as seamless and comfortable as possible. As part of that promise, we offer tools to streamline the administrative parts of your care, so your appointments are focused on what matters most - your health.
MyCityofHope is your patient portal, or secure, online connection to your medical information and care team. Here you can access your latest test results, request an appointment, ask for prescription refills, communicate with your care team and more. Click here for step-by-step instructions on how to sign up for MyCityofHope.
Our new wayfinding tool will help you navigate to and within our facility in real time. This feature includes:
•Driving directions from your home or work directly to a preferred parking location at City of Hope Orange County Lennar Foundation Cancer Center.
•Walking directions from your parking location to the exact location where you need to go for your appointment, such as the infusion center or occupational therapy department.
Save time during your appointment by completing pre-visit questionnaires and updating your personal details prior to your visit. To PreCheck-In:
•Log into MyCityofHope on your smart phone or PC.
•Go to “Visits” and select your upcoming appointment at City of Hope Orange County Lennar Foundation Cancer Center.
•Select “PreCheck-In” or “Update Info” to start.
Self check-in allows you to check-in quickly for your onsite visit with tablets available at the reception desks.
The simple prompts make the check-in process easy. Or, if you completed PreCheck-In on the patient portal, you’ll be able to scan a code from the portal and your PreCheck-In information will populate automatically.
Do you need help with MyCityofHope or have questions about the new features? The MyCityofHope Help Desk is available 24/7 at 844-777-4673.
Pre-Appointment Checklist
Please review our visitor and COVID-19 (coronavirus) policies:
To help ensure the health and safety of our patients and staff during this time, City of Hope has the following policy for outpatient visitors/caregivers:
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For all outpatient appointments (at the City of Hope Orange County Lennar Foundation Cancer Center or any of our clinical network sites in OC), patients may have one visitor/caregiver per patient visit. The visitor does not need to be pre-identified prior to the visit.
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For pediatric patients under 18, both parents will be allowed for outpatient visits.
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For goals of care discussions, up to three visitors will be permitted for a single visit.
City of Hope is committed to preventing the spread of COVID-19 – for everyone’s health and safety: -
Return home if you have been exposed to COVID-19 or have symptoms.
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Masks are required at all times.
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Respect social distancing.
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Sanitize hands often.
Should you need more information about our COVID or visitor policies, please visit www.cityofhope.org/COVID. Call the California COVID-19 Hotline at 833-422-4255 for general questions about COVID-19.
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Please complete the “e-check in” questionnaire available at MyCityofHope.org before your appointment. This questionnaire will be available 7 days prior to your appointment. If you are unable to complete it before your appointment, you will be asked to do this prior to your appointment which could result in a delayed visit.
Please bring the following items with you to your appointment:
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A valid ID (driver’s license, passport, etc.): For patient safety, you will not be seen by the physician without proper identification
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Your current medications in their original containers, or a current list
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Any imaging CDs. Please be advised: If you have been instructed to bring imaging CDs or films with you for your appointment, the imaging is required for your consultation, and failure to bring the imaging may result in the rescheduling of your appointment
Please try to arrive 15-20 minutes before your appointment to allow check-in and document signing before your appointment.
Again, if you have any questions about your care, please feel free to contact the City of Hope Orange County Lennar Foundation Cancer Center Monday-Friday from 8:00 am to 5:00 pm at 949-671-4673 (HOPE).